Users who reach PaymentView abandon before entering card details at a far higher rate than a week ago. The drop concentrates on the moment the card field gains focus — sessions show repeated taps on the disabled Continue button (rage taps) while the keyboard covers the field.
Reconstructed from the on-device view tree and interaction log — no video, no pixels.
Reconstruit depuis l’arbre de vues — structure seule, jamais de pixels ni de texte.
The Continue button and card field are pushed under the keyboard; scroll the field into view on focus.
Show inline validation instead of a silently disabled button — 3-tap rage clusters suggest users think the app is frozen.
Les sessions à l’origine de ce constat — rejouez-en une.